This section gives information about us and what we do.
Complaints and appeals
Explains what to do if you feel our handling of your award has fallen short of the expected standards.
The Scottish Public Services Ombudsman (SPSO) has investigated two complaints against this Agency. You can view the full text of these reports using the following links:
http://www.spso.org.uk/reports/report.php?id=527
http://www.spso.org.uk/reports/report.php?id=140
Ministers and their Responsibilities
The Scottish Ministers and their responsibilities, in particular, the Cabinet Secretary for Education and Lifelong Learning.
Organisation Structure
The organisation structure of the Student Awards Agency for Scotland .
You need a PDF viewer (such as Adobe Acrobat Reader) to view the following document. If you do not already have one installed on your system, click on the following link to download a free PDF viewer.
SAAS Annual Reports and Accounts
A copy of the Agency's accounts for 2006-07.
A copy of the Agency's report and accounts based on our performance in 2005-2006.
You need a PDF viewer (such as Adobe Acrobat Reader) to view the following document. If you do not already have one installed on your system, click on the following link to download a free PDF viewer .
Our Commitment to Customer Service
Sets out the standards of service you can expect from us and tells you what to do if things go wrong.
SAAS Publication Scheme
Access to information held by the Agency.