You can contact us via our website or by phone, post, fax or in person. You can help us if you can give us your reference number when you contact us. You will be given your reference number when you submit your online application and it is also on the award notice we send you.
Change in circumstances
If you have a change in any of the following circumstances you should tell us immediately through your personalised online services.
- change of bank details
- new address
- change of course or institution
- new email address or telephone number
You should login using the username and password you used when you first registered and select the option 'Maintain my details and profile' from the list of options you are presented with.
Forgotten Login Details for your online account?
If you have forgotten your login details for your online account you can request a new password or a reminder of your username to be emailed to you. Please access the Forgotten Password and Forgotten Username Services from the Login page.
For enquiries by email, we have designed an interactive application that will help us to deal with your enquiry as quickly and accurately as possible.
This is a two stage process. Firstly you will select the subject of your enquiry from a list and secondly you will complete a simple form giving us the information we require to process your enquiry.
Phone
For general queries call 0845 111 1711 between 8.30am and 5.00pm ( 4.30pm on Fridays) or from 8.00am and 6.00pm (4.30pm on Fridays) during the months of early June to mid October.
Please note that calls to this number from a UK land line are charged at a local rate, however, calls to this number from a mobile phone may be considerably higher. Please contact your mobile phone provider for more details.
This telephone service allows students to get automated information 24 hours a day, seven days a week by entering your SAAS reference number. You will be able to get information on or request the following:
- a copy of your award notice;
- current progress of an application for fees and living costs;
- current progress of a travel application.
Individual caseworkers will be available from 8.30am to 5.00pm (4.30pm on Fridays) to answer phone enquiries of a more specific or complex nature. The number you should call will depend on where you are studying or the type of course you are doing.
| 0845 111 0241 |
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| 0845 111 0243 |
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| 0845 111 0244 |
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As part of our ongoing commitment to improve customer service, we may record calls coming into us.
Third Parties seeking information on behalf of students
Third parties (for example, parents, spouses and student advisers etc.) on occasion, contact SAAS to ask for information about funding on behalf of a student. If questions from third parties are of a general nature about the provisions of student support there is no problem in discussing these matters.
However, if the third party wishes to discuss a particular student’s circumstances such as details of student funding, loans, settled/asylum status or debt recovery we are unable to provide this information unless the student has provided written consent (by completing and returning this form or writing a letter to SAAS to give their consent to allow us to share their personal information with another individual).
SAAS Appeals and Complaints procedure
This section of our website explains what to do if you feel our handling of your award has fallen short of the expected standards.
Fraud
If you have any information you would like to pass to us about possible fraudulent activity against SAAS, you can contact us in TOTAL confidence at:
SAAS Fraud Unit
Gyleview House
3 Redheughs Rigg
Edinburgh
EH12 9HH
Phone our fraud line direct on: 0845 0020019 (this number should not be used to enquire about your student funding).
Email us at: fraudunit@scotland.gsi.gov.uk (this email address should not be used to enquire about your student funding).
Post
The Student Awards Agency for Scotland
Gyleview House
3 Redheughs Rigg
EDINBURGH
EH12 9HH
Fax
0131 244 5887
Opening Hours
8.30am - 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays. (We are not open on public holidays and the period between Christmas and New Year.)
Visit Us
If you want to discuss your case in detail you should make an appointment in advance to make sure that the appropriate member of staff you want or need to see will be available. If you are happy to speak to any member of staff about your case, you do not need to make an appointment.
If you do visit us, we now have the facility in our office for you to apply online. A member of staff will be on hand to offer assistance.
If you want to visit us, you can plan your journey to our office by using this facility :-