You can contact us by email, phone, post, fax or in person. You can help us if you can give us your reference number when you contact us. Your reference number will be on your award notice we send you.
For enquiries by email, we have designed an interactive application that will help us to deal with your enquiry as quickly and accurately as possible.
This is a two stage process. Firstly you will select the subject of your enquiry from a list and secondly you will complete a simple form giving us the information we require to process your enquiry.
Phone
For general queries call 0845 111 1711 between 8.30am and 5.00pm ( 4.30pm on Fridays) or from 8.00am and 6.00pm (4.30pm on Fridays) during the months of early June to mid October. Please note that calls to this number from a UK land line are charged at a local rate, however, calls to this number from a mobile phone may be considerably higher. Please contact your mobile phone provider for more details.
This telephone service allows students to get automated information 24 hours a day, seven days a week by entering your SAAS reference number. You will be able to get information on or request the following:
- a copy of your award notice;
- current progress of an application for fees and living costs;
- current progress of a travel application.
Individual caseworkers will be available from 8.30am to 5.00pm (4.30pm on Fridays) to answer phone enquiries of a more specific or complex nature. The number you should call will depend on where you are studying or the type of course you are doing.
| 0845 111 0241 |
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| 0845 111 0243 |
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| 0845 111 0244 |
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As part of our ongoing commitment to improve customer service, we may record calls coming into us.
Post
The Student Awards Agency for Scotland
Gyleview House
3 Redheughs Rigg
EDINBURGH
EH12 9HH
Fax
0131 244 5887
Opening Hours
8.30am - 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays. (We are not open on public holidays and the period between Christmas and New Year.)
Visit Us
If you want to discuss your case in detail you should make an appointment in advance to make sure that the appropriate member of staff you want or need to see will be available. If you are happy to speak to any member of staff about your case, you do not need to make an appointment.
If you do visit us, we now have the facility in our office for you to apply online. A member of staff will be on hand to offer assistance.
If you want to visit us, you can plan your journey to our office by using this facility :-